DAMPA UNION — Legal Disclaimer

Effective date: 19 October 2026
Website: https://www.dampaunion.com

1. About DAMPA UNION

DAMPA UNION provides an online platform for language learning, tutoring, educational resources and related learning services. Learners may use the platform to discover lessons, book sessions, communicate about their learning needs and access available educational services.

By accessing or using our website, creating an account or booking a lesson, you agree to comply with our applicable Terms and Conditions, Privacy Policy, Refund and Cancellation Policy, and any other policies displayed on the platform.

If you do not agree with these terms, please discontinue using the relevant services.

2. Educational purpose

All lessons, materials, assessments and learning resources provided through DAMPA UNION are intended for general educational purposes.

We aim to provide structured, supportive and personalised learning experiences. However, individual progress depends on several factors, including attendance, practice, prior knowledge, effort and learning needs.

DAMPA UNION does not guarantee that a learner will achieve a particular language level, examination score, certificate, employment opportunity, immigration outcome or other specific result within a stated period.

Any advertised learning timelines or outcomes are indicative unless expressly stated otherwise in a written agreement.

3. Tutors and learning services

DAMPA UNION aims to connect learners with suitable tutors and educational services based on their stated goals, preferences and available information.

Tutor profiles, qualifications, experience, teaching methods and availability should be reviewed before booking. Information about a tutor is provided to help learners make an informed decision.

Teaching styles and learning experiences may differ between tutors. We cannot guarantee perfect compatibility or a particular personal outcome from every lesson.

Where lessons are delivered by third-party tutors or service providers, the applicable booking terms will explain the respective responsibilities of DAMPA UNION and the tutor or provider.

4. Accounts and account security

Users must provide accurate information when registering and keep their account details reasonably up to date.

Users are responsible for safeguarding their login credentials and for activity conducted through their accounts, subject to applicable law.

Please notify DAMPA UNION promptly if you suspect unauthorised access, fraudulent activity or misuse of your account.

We may restrict or suspend an account where reasonably necessary to investigate suspected fraud, protect users, address security risks or respond to a material breach of our policies. Where appropriate, we will provide notice and an opportunity to resolve the issue.

5. Bookings, payments and cancellations

Bookings are subject to tutor availability, payment confirmation and the conditions displayed during checkout.

Learners are responsible for checking the selected language, tutor, lesson duration, price, time zone and booking date before confirming a booking.

Payment, subscription renewal, cancellation, rescheduling and refund conditions are governed by the applicable booking terms and the DAMPA UNION Refund, Cancellation and Rescheduling Policy.

Nothing in this disclaimer overrides a more specific written booking agreement or a consumer right that cannot lawfully be excluded.

6. Technology and availability

We make reasonable efforts to keep the platform accessible and functional. However, uninterrupted availability cannot be guaranteed.

Access may occasionally be affected by maintenance, technical problems, internet connectivity, third-party services, payment provider interruptions or circumstances beyond our reasonable control.

Users are responsible for having a suitable device, a stable internet connection and any software reasonably required to attend an online lesson.

If a technical issue prevents a paid lesson from taking place, please contact support so that the circumstances can be reviewed under our refund and cancellation policy.

7. Third-party services and links

The platform may use or link to third-party services, including payment processors, video-conferencing tools, scheduling systems and external websites.

These services may operate under their own terms and privacy policies. DAMPA UNION does not control every aspect of their operation and cannot guarantee their uninterrupted availability.

Where a third party processes personal information or payments, the applicable privacy notice and payment terms should be consulted.

8. Intellectual property

Unless otherwise stated, content created or supplied by DAMPA UNION, including website text, branding, graphics, lesson materials and original educational resources, is protected by applicable intellectual property laws.

Users may use purchased or provided learning materials for their own permitted educational purposes. They must not reproduce, redistribute, resell, publicly share or commercially exploit protected materials without appropriate permission.

Tutors and users must respect the intellectual property rights of others when uploading, sharing or using materials through the platform.

9. User conduct

Users are expected to communicate respectfully and use the platform for lawful educational purposes.

Harassment, discrimination, threats, fraudulent activity, unauthorised recording or distribution of lessons, misuse of personal information and infringement of intellectual property are not permitted.

DAMPA UNION may investigate reported misconduct and take proportionate action, including removing content, restricting access or suspending an account where justified.

10. Limitation of liability

To the extent permitted by applicable law, DAMPA UNION is not responsible for indirect or consequential losses arising from a user's inability to access the platform, a user's failure to attend a lesson, inaccurate information supplied by a user, or circumstances outside our reasonable control.

Nothing in this disclaimer excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights, or liability that cannot lawfully be excluded.

Where a service has not been provided as agreed, users should contact DAMPA UNION so that the issue can be assessed and an appropriate remedy considered under the applicable terms and law.

11. Changes to this disclaimer

DAMPA UNION may update this disclaimer to reflect changes to its services, operations or legal requirements.

The latest version will be published on our website with its effective date. Where required by law, we will provide notice of material changes.

12. Contact

For questions, complaints or concerns relating to this disclaimer, contact:

DAMPA UNION Support
Website: https://www.dampaunion.com
Email: [Insert your official support email]

DAMPA UNION — Refund, Cancellation and Rescheduling Policy

Effective date: 19 October 2026
Website: https://www.dampaunion.com

1. Purpose

DAMPA UNION wants learners to have a clear understanding of their booking, cancellation and refund options before making a payment.

This policy explains how we handle free trial bookings, paid lessons, lesson cancellations, tutor cancellations, subscription payments where applicable, and refund requests.

The policy applies to bookings and payments made through DAMPA UNION unless a specific written agreement or mandatory legal requirement provides otherwise.

2. Free trial lessons

Where DAMPA UNION advertises a lesson as free, no lesson fee is charged for that trial booking.

A free trial has no monetary value for refund purposes. If a learner cannot attend, they should cancel or reschedule through the available booking options or contact support.

Any paid add-ons or separate charges associated with a booking, if offered, remain subject to the terms disclosed before purchase and applicable law.

Free trial availability, eligibility and any restrictions will be explained on the relevant booking page.

3. Cancelling or rescheduling a lesson

More than 12 hours before the scheduled lesson

Learners should cancel or request to reschedule at least 12 hours before the scheduled start time.

Where the booking system permits rescheduling, the learner may select another available time. For an eligible prepaid lesson, the lesson credit will ordinarily be restored to the learner's account or made available for rebooking.

A restored lesson credit is not automatically a cash refund.

Less than 12 hours before the scheduled lesson

If a learner cancels less than 12 hours before the scheduled start time, or does not attend, the lesson may be treated as used and the payment or lesson credit may be forfeited because the tutor's time was reserved.

However, DAMPA UNION may review exceptional circumstances, including emergencies, serious technical problems or other reasonable grounds. Any adjustment will be assessed individually and subject to applicable law.

Rescheduling by mutual agreement

Learners and tutors may agree to a different lesson time. Any change should be confirmed through the platform or in writing so that both parties have a clear record of the revised booking.

4. When a tutor cancels or does not attend

If a tutor cancels a paid lesson or fails to attend and the lesson cannot reasonably be delivered as scheduled, the learner may choose, where available:

• Rescheduling the lesson at no additional cost;

• Receiving the lesson credit back for a future booking; or

• Requesting a refund of the affected lesson payment where appropriate.

If the tutor cancels, the learner will not be charged a cancellation penalty for that lesson.

If a tutor is late, experiences a technical issue or delivers only part of a lesson, please contact support with the booking details. DAMPA UNION will review the circumstances and may offer a replacement lesson, credit or refund where appropriate.

5. Refunds for paid lessons

Refunds are not automatic for every cancellation or unused booking.

A learner may request a refund if, for example:

• A paid lesson did not take place because of a problem attributable to the tutor or DAMPA UNION;

• The same payment was charged more than once;

• A payment was made in error or was unauthorised, subject to verification;

• The service materially differed from what was purchased; or

• A refund is required under applicable law.

Completed lessons are generally not refundable merely because a learner did not enjoy the lesson or later changed their mind. However, complaints about material service failures will be reviewed fairly, and applicable consumer rights remain unaffected.

6. Subscription and recurring payments

This section applies only if a learner purchases a subscription or another plan that renews automatically.

Automatic renewal

Before completing a recurring purchase, learners should review the plan price, billing frequency, renewal terms and cancellation instructions shown at checkout.

Where automatic renewal applies, the plan will renew according to the disclosed billing schedule unless cancelled before the applicable renewal cutoff.

Cancelling a subscription

Learners may cancel a subscription using the available account settings or by contacting support if self-service cancellation is unavailable.

Cancellation stops future renewals once it has been successfully processed. It does not automatically refund a payment already collected.

DAMPA UNION should provide a confirmation of cancellation. Learners should retain that confirmation for their records.

Requesting a refund for an unused subscription cycle

As a proposed standard policy, a learner may request a refund of a subscription charge within 28 days of the charge date, provided that no lessons from the relevant subscription cycle have been used.

Eligibility will be verified against the account's booking and payment records. Approved refunds will be returned to the original payment method, subject to payment-provider limitations and applicable law.

If lessons have already been used during the relevant cycle, a full refund will not ordinarily be available under this standard rule. DAMPA UNION may consider a partial refund or another remedy where there has been a service failure, a billing error, exceptional circumstances or a legal obligation.

Cancelling a subscription does not by itself constitute a refund request. Learners should explicitly contact support to request a refund.

Important: This 28-day rule must be applied only if DAMPA UNION chooses to adopt it and can administer it accurately. The final policy must match the subscription and billing functionality actually enabled on the website.

7. Unused lesson credits

Unused lesson credits are subject to the expiry and booking conditions disclosed when the learner purchased the relevant plan.

If a plan has no clearly disclosed expiry date, DAMPA UNION should not introduce an undisclosed expiry retrospectively.

When a subscription ends, the treatment of any remaining credits will depend on the plan terms presented at purchase, the status of any already-booked lessons and applicable law.

Where a tutor or DAMPA UNION is responsible for a lesson not being delivered, the learner's remedy will be assessed separately from ordinary unused credits.

8. How to request a refund

To request a refund, contact DAMPA UNION Support using the official contact details published on the website.

Please provide:

• The name and email address associated with your account;

• The payment date and amount;

• The relevant lesson, tutor or subscription details;

• Your booking or transaction reference, if available; and

• A brief explanation of the reason for the request.

We may ask for additional information reasonably necessary to verify the payment and assess the request.

Please submit requests promptly. For subscription refunds under the proposed unused-cycle rule, the request should be made within 28 days of the relevant charge.

9. Review and decision

DAMPA UNION will review refund requests individually, taking account of the booking records, the reason for the request, the service provided and any applicable legal obligations.

We aim to acknowledge requests within 3 business days and provide a decision or an update within 10 business days. These are target response times, not a guarantee that every case will be resolved within that period.

If a request is declined, we will explain the principal reason and, where appropriate, identify any available alternative, such as rescheduling or restoring a lesson credit.

Nothing in this policy removes a learner's right to pursue a remedy available under applicable law.

10. Refund processing

Approved refunds will ordinarily be returned to the original payment method.

After a refund is initiated, the time it takes to appear in the learner's account depends on the payment provider, bank and payment method. DAMPA UNION cannot guarantee a specific posting date.

Where possible, we will provide confirmation that the refund has been initiated.

Any non-refundable third-party processing fees will be handled in accordance with the terms disclosed at checkout and applicable law. No fee will be withheld where doing so would be unlawful.

11. Payment disputes and unauthorised transactions

If you believe a payment is incorrect, duplicated or unauthorised, contact DAMPA UNION promptly so that we can investigate.

We may temporarily restrict a transaction or account where reasonably necessary to investigate suspected fraud or protect users. Any restriction will be proportionate to the circumstances and consistent with applicable law.

This process does not prevent a learner from exercising any rights available through their payment provider or under applicable law.

12. Policy changes

DAMPA UNION may update this policy to reflect changes to its services, booking system or legal requirements.

The current version and effective date will be published on the website. Material changes will be communicated where required by law.

Changes will not retroactively remove rights that a learner already has under an existing booking agreement or applicable law.

13. Contact us

For cancellation, rescheduling or refund requests, contact:

DAMPA UNION Support
Website: https://www.dampaunion.com
Email: dampaunion@gmail.com

Please include your account email and booking or transaction reference so that we can locate your records and assist you efficiently.